Condor Golf Privacy Policy

1. Legal Bases

Certain data protection laws (mostly in the EEA region) require us to identify a valid legal reason (called a “legal basis”) before we collect, use, share or otherwise process your personal information. Common legal bases include:

• Contract: When processing personal information is necessary to perform our contract with you (our Terms) or to take steps at your request before entering into a contract.
• Consent: When you’ve given us permission to use your information for a specific reason. You have the right to withdraw your consent at any time.
• Legitimate interests: When we use your information in ways that are expected and that do not unfairly affect your rights.
• Legal obligation: When we’re required to process your information by law.

2. Information We Collect

Under the PIPEDA governing the collection and retention of personal information, we collect information necessary to provide our scorecard, GPS localization (linked with Google Maps), and intelligent game analysis:

Account and Profile Information: Information you provide when registering, such as your name, surname and email.

Third-Party Accounts: You can sign up and log in to the Condor Golf app using accounts with other businesses, such as Google, Apple or Facebook. If you access the application through these Third-Party Accounts, the authentication is delegated to them. To control the information we receive from Third-Party Accounts, you must use the privacy controls located directly in your Third-Party Account.

Activity and Game Data: The scores and game data you input into your scorecard.

Localisation Information: Your device’s geolocation is used on the map but also outside to compute distances between you and a golf course and detect that you are near a golf course. You can stop sharing precise location at any time using your device settings.

Device and Usage Information: Technical information regarding how you use the app and the device used to access it.

3. How We Use Your Information

We use your information strictly for the intended services:

Create and Update Your Account: We process information, such as your Account Information and Profile Information, to create and update your account.

Process Your Subscription: We process information to manage your subscription, including to determine your pricing. Payment is usually performed through Stripe with no collection of your banking information. Once you get to the Stripe page, their privacy policies apply.

Game Analysis and Tracking: We process your inputted game data to provide detailed reports on your strengths and weaknesses to help you identify areas for improvement.

Providing Core Features: Utilizing your location data to enable the course GPS through Google Maps.

Visualize Your Activities: In some of our advanced features we use performance information to create visuals, such as creating charts or visualizations from your training log or performance metrics.

Application Improvement: Troubleshooting and analyzing trends to improve user experience.

Contact You About the Services: We may contact you about material changes to our Terms, when investigating alleged violations of our Terms, or with customer support messages.

To Assist You with a Request: We use information to provide support in response to your requests and comments. Depending on your request, this may require us to access your account (for example, to troubleshoot or replicate a reported issue).

To Protect You, Others, and the Services: We aim to protect users, enforce our Terms and Conditions and promote safety. We use automated tools, device information, log files, and other information for these purposes. For example, we seek to detect misuse and bad actors, and to remove content that violates our Terms. Furthermore, because our application allows you to upload pictures, we utilize an automated detection system to scan images and ensure that strictly golf-related pictures are uploaded to the platform. We reserve the right to review accounts and user actions to ensure compliance with our Terms, and we can suspend or terminate accounts as a result.

4. How We Share Your Information

Service Providers: We may share information with third parties that help us support and secure the app. They only access data necessary for their specific functions and are required to secure it. For instance, we share data with Amazon Inc. (for the cloud storage), Stripe (for payment processing), Google, Apple and Facebook (for login purposes), Mixpanel (analytics), Sentry (error tracking), Google Gemini (AI), SendGrid (email management), Slack (internal chat alert).

Third-Party Accounts: You will use a Third-Party Account to log in to Condor Golf and we share only the information necessary for login and security purposes.

Legal Requirements: We may disclose your information to law enforcement or governmental agencies if legally compelled to prevent harm, address public importance issues, or comply with the law.

5. Your Privacy Rights

In compliance with the PIPEDA, you have the following rights regarding your data:

Right of Access: You have the right to request access to the personal information we hold about you. You can access much of your information by logging into your account. You may formally submit access requests through the email address mentioned below under the “Contact Us” section.

Rectify or Correct: You may have the right to correct inaccurate information. You may correct, amend, or update Profile Information or Account Information at any time by adjusting that information in your account settings.

Restrict or Delete: You may have the right to restrict or delete personal information. You can restrict or delete much of your information through your account, such as deleting content like photos you have posted, removing individual activities from view, deleting individual activities, or deleting your account. Once deleted, we cannot reinstate your game data or account.

Right to Complain: You have the right to file a complaint regarding our data handling practices. Complaints and investigations are overseen by the Privacy Commissioner.

6. Security and Data Retention

We implement administrative, technical, and physical safeguards designed to protect your data against unauthorized access. We retain your personal information as long as necessary to provide the Condor Golf services to you, subject to our legal obligations under Canadian law. Once your profile is deleted, we will keep your performance data only (with no link to your identification data) for 3 years in order to feed our statistics.

7. Cross-Border Data Transfers

If you are located outside of the United States and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed, and stored in the United States. Whenever we transfer personal information internationally, we use legal mechanisms, such as Standard Contractual Clauses, to ensure the protection of your personal information, in accordance with applicable data protection law. If you have further questions about this or would like to request copies of the applicable safeguards used to transfer your information internationally, please contact us.

8. Children's Privacy

Our app is not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children under 13.

9. Privacy Policy Updates

Condor Golf reserves the right to modify this Policy at any time. If we make changes to this Policy, we will post the revised policy and its effective date on our website and application. If we make changes we deem to be material, we will provide prominent, advance notice. If you object to any changes to this Policy, you should stop using the Services and delete your account.

Contact Us

To exercise your rights, such as submitting an access request or asking questions about our compliance with PIPEDA, please contact us at privacy@condorgolf.ai.